What is the BPO language process

Difference Between BPO and KPO

Difference between 2021

Main difference: BPO, abbreviation for Buine Proceing Outourcing, means to implement a business process via the outsourcing channel. On the other hand, KPO means abbreviation & # 252


Main difference: BPO, short for Business Processing Outsourcing, means to implement a business process through the outsourcing channel. On the other hand, KPO, short for Knowledge Process Outsourcing, means the outsourcing of a process that requires processing knowledge in one form or another.

There are some notable differences in the distinction between BPO and KPO. Both may seem the same to a layperson, but in reality there is a profound difference. Let's get an idea of ​​the terms: BPO and KPO.

BPO, short for Business Processing Outsourcing, is the business that focuses on tasks that range from manufacturing products to servicing customers. It usually consists of back office or front office operations. It's a process where a number of people work for a specific company. Originally it was associated with making goods for business use or sale using labor and machines, tools, chemical and biological processes, or formulations like Coca Cola that outsourced large parts of their supply chain.

The trend began in the late 1980s when companies sent parts of their processes abroad. It is helpful for those who have a degree or degree and cannot be employed in a company. If someone has skill they will definitely be employed in BPO. Nowadays in some countries it has become a fashion or trend that teenagers in BPOs only work for a certain amount of time. Data entry, call centers are some examples of BPO operations.

The different types of services offered by the BPO industry are:

  • After-sales services
  • Technical support
  • Telemarketing services
  • IT help desk services for employees
  • insurance
  • Processing of data entry services / data processing services
  • Scanning of data conversion services,
  • OCR with editing and indexing services
  • Bookkeeping and bookkeeping
  • Form processing services

KPO, short for Knowledge Processing Outsourcing, is the latest outsourcing process that involves applying training and expertise to research, data analysis, and other information-based activities. KPOs tend to be more specialized and knowledge-based. It requires a lot of research and development services. The services such as capital and insurance market services, legal services, biotechnology, etc. are also the usual activities that take place in KPOs.

Countries that are particularly well known in the field of knowledge process outsourcing are India and Eastern Europe. KPO does great work and delivers everything on time with uninterrupted services. Initially they are more focused on data collection, updating models, finding patents, and basic data mining, but no doubt they will be the next big thing in outsourcing in a few years.

KPO segments are:

  • Analytics
  • Business research
  • Design & animation
  • Outsourcing of Construction Services (ESO)
  • Financial Research Outsourcing (FRO)
  • Legal Process Outsourcing (LPO)
  • Marketing services
  • Market Research Outsourcing (MRO)
  • Publication outsourcing

Both BPO and KPO help companies to streamline their processes and make them more cost-efficient. The six elements that separate these two processes are focus, process, specialization, driving force, activities, and customer contact.

Some of the key differences are shown in the following table:




BPO offers services such as customer care, technical support through language processes, telemarketing, sales, etc.

KPO offers in-depth knowledge, expertise and analysis in complex areas such as legal services, business and market research, etc.

Stands for

Business process outsourcing

Knowledge processing outsourcing


Good communication skills and basic computer skills

Specialized knowledge


Low end services

High-end services

To process

Predefined process

Requires application and understanding from companies


Not so qualified employees

Competence and know-how of the staff of knowledge

Expertise in

To process


In summary, one can say that KPOs emerged from BPOs. If you want to work in KPO, you need higher skills than BPO.

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